SyncToHealth
Support

We’re here to help.

SyncToHealth is made by a small, independent team. Write to us and a person will reply.

Email

We aim to reply within two business days.

Help us help you

If something didn’t import as you expected, it helps to include:

  • Your iPhone model and iOS version.
  • What the Receipt says, for example a screenshot of it.
  • How the file arrived: Share sheet, Files, AirDrop, Mail, Folder Watch or Shortcuts.

In the app, Settings → Privacy → Export diagnostics creates a report you can preview before sending. By default it contains no health values, routes or file names.

Please don’t attach a FIT file unless we ask for one. A FIT file can contain your routes and heart rate; if you do send one, we use it only to fix your problem and delete it within 30 days of closing your request.

Before you write